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EXPERIENCE:

 
1995 - Present Opportunities Unlimited, Quincy, MA.
PRINCIPAL & FOUNDER
Founded a consulting firm specializing in strategic planning to create results and new products for travel & tourism organizations. Clients include: Convention & Visitors Bureaus, Marketing Groups, Travel Suppliers and Tour Operators. Areas of specialty: destination and product marketing, innovative product development, customer service training, strategic planning and business analysis. Nationally recognized Tour & Travel Industry speaker and writer with published articles in several Travel Trade magazines.

1994 - 1995 Grand Circle Travel, Inc., Boston, MA.
VICE PRESIDENT, CRUISETOURS
Directed the development, creation and packaging of new cruisetour products. Implemented tests on a series of products worldwide. Mentored other product managers in cruisetour development with existing cruise lines. Negotiated promotional support for products with major cruise lines. Directed a team of 12 associates throughout the company who assisted in implementing the cruisetour products company wide.


1980 - 1994

Collette Tours, Inc., (Corporate Headquarters)
Pawtucket, RI.
VICE PRESIDENT, PRODUCT DEVELOPMENT (1992 - 1994)
Directed a group of 12 product managers and coordinators. Responsible for planning, research, development and operation of 120 tour products worldwide. Evaluated and established corporate strategy to maintain market niche as it related to pricing, tour design and product delivery. Negotiated and maintained specific product group. Researched feasibility of new products based on competitive market analysis, destination infrastructure and profitability. Rendered financial decisions on inventory management with a yearly passenger base of 100,000. Managed an overall operating budget of $800,000 annually. [Served on executive steering committee to research, evaluate and implement a company wide data base conversion from System 36 to TECH-7.]

DIRECTOR, TOUR OPERATIONS (1990 - 1992)
Corporate wide responsibility for directing all operational packaging departments including tour operations, transportation, air and tour guides. Directed four departments with an employee base of 160 people administering staffing, wage and salary, performance appraisals and training issues. Supervised the daily functions of the tour operations department. Evaluated customer questionnaires to initiate changes to improve tour products.

OPERATIONS MANAGER (1987 - 1990)
Managed a staff of 10 coordinators responsible for reservations, inventory, rooming lists and tour documentation. Established patterns and dates for worldwide products. Directed the packaging of all customized tours worldwide. Negotiated rates and processed contracts for hotels, meals and sightseeing attractions for specific products. Designed and implemented systems with MIS for IBM Systems 36 Tour System.

NORTHEAST GROUP SALES MANAGER (1985 - 1987)
Promoted and sold Collette's deluxe escorted tour packages to groups in the state of Connecticut. Managed commission-based sales volume in excess of $2.5 million dollars. Developed new leads working with senior groups, corporate travel organizations, employee associations, clubs and religious groups.

DIRECTOR OF TOUR GUIDES, TOUR MANAGER (1980 - 1985)
Supervised a staff of 60-70 full and part time tour guides. Hired, trained, scheduled and briefed guides on all facets of the tours. Prepared and organized all reservations and instructions for each tour departure. Wrote tour manuals, guide instructions and routings for all products. On call 24-hours a day for assessing and resolving emergency situations.

1979 - 1980 Young's Travel Service, Worcester, MA.
GROUP SALES REPRESENTATIVE
Planned, packaged and sold air and motorcoach tours to groups and individuals. Guided tours throughout the Eastern United States and Canada. Implemented a new division to hire and train tour guides.

LANGUAGES: Fluent French and limited conversational Spanish.

PROFESSIONAL AFFILIATIONS:

- Travel Industry Association of America
- National Speakers Association
- New England Speakers Association

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Opportunities Unlimited
P.O. Box 69-2359
Quincy, MA 02269
Phone: 617-786-9096 Fax: 617-786-1081
E-mail:
Joe@opportunityguy.com

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